Susan Altshuler — Senior Associate
Ms. Altshuler offers Alternate Concept’s clients more than 25 years of transit industry experience, with a focus on the implementation of new technologies in operations. She has introduced innovative systems to more than a dozen transit agencies in the United States that leveraged existing resources to meet expanding demands.
At ACI, Ms. Altshuler has worked on a variety of projects, including Mobilization Manager for the Denver FastTracks Commuter Rail Operations & Maintenance contract; expanded use of management information systems at Tren Urbano in Puerto Rico for rail vehicle maintenance, systems maintenance and inventory departments; enhanced MIS capabilities in MBCR’s commuter rail vehicle maintenance department focused on project tracking, labor accountability, and defect tracking; and implemented a common MIS system that promotes consistent operations management and reporting for all ACI contracts.
Prior to joining ACI, Ms. Altshuler served as Director of Operations Technology for the MBTA and Director of Information Technology for KKO and Associates, Inc.
Anne E. Bickford — Senior Associate
Ms. Bickford offers ACI clients more than 33 years experience in transportation management and operations. She has direct responsibility for overall contract management, financial analysis, operations analysis, and proposal development in support of all operating and consulting contracts held by ACI. Ms. Bickford provides transportation expertise to a variety of rail and bus operations. Her expertise includes support of operations and maintenance mobilization, capital procurement, safety and training, and organizational preparedness.
Prior to joining ACI, Ms. Bickford served as Deputy Director of Operations at the Massachusetts Bay Transportation Authority.
Bruce Browne — Valley Metro Rail, General Manager
Mr Browne oversees the contract for day-to-day management of the operation of the Phoenix Light Rail System, a system consisting of 20 miles of right-of-way and 50 vehicles. He is a management professional with 15 years of experience in transportation. Prior to managing Valley Metro, Mr. Browne served as Deputy General Manager of ACI’s Tren Urbano rail operation where he was accustomed to heavy customer contact in the form of daily contract oversight, monthly PMO meetings and triennial FTA audits. He was also responsible for professionals in the areas of safety, security, quality assurance/control and MIS and was charged with ensuring overall compliance with ACI’s Health, Safety and Security and Quality programs through a system of internal audit, inspection and self assessment.
Mr. Browne created a visible and active EHSS and QA/QC department committed to educating the organization on matters of safety, security and regulatory compliance. He is an excellent relationship manager effective at building collaborative partnerships with leaders from all levels of government and private industry and an effective communicator with capacity to clearly communicate organizational goals and objectives.
Bernard Cohen — Senior Associate
During his 31-year career in transportation, Bernard Cohen has held senior management positions at three of the nation’s largest public transportation agencies and served as Secretary of Transportation for the Commonwealth of Massachusetts, where he won legislative approval for new investment of approximately $10 billion for transportation infrastructure. Prior to serving as Secretary, following the terrorist attacks on the World Trade Center, Mr. Cohen was appointed to head a new Federal Transit Administration office in Lower Manhattan, where he oversaw a $4.55 billion program to rebuild transportation infrastructure that was destroyed on 9/11.
Mr. Cohen also led the mobilization effort at MBCR when it first began operation of commuter rail service under contract to the MBTA. At the Southeastern Pennsylvania Transportation Authority, he directed an Operations Department with 5,900 employees and a $300 million annual budget. While at the New York Metropolitan Transportation Authority he served as Chief of Staff to the Chairman and later oversaw multiple major transit expansion planning studies. Mr. Cohen also served as the chief press spokesperson for the Massachusetts Bay Transportation Authority, overseeing all communications, customer service, and community relations.
Richard J. "Doc" Daley, Jr. — Paul Revere Transportation LLC, General Manager
Mr. Daley has more than four decades of Transportation Operations experience in the public and private sectors, with expertise spanning service, training, safety, and administrative functions. He is responsible for planning, organizing, managing and directing the operation and maintenance of Paul Revere Transportation's revenue and non-revenue bus fleet for contract customers. In this role, he directs transportation for all divisions and contract clients that use daily shuttles as well as fulfilling all transportation requirements to non-contract customers. Mr. Daley also administers collective bargaining agreements with union representatives; oversees and directs the company’s emergency response program at Logan International Airport.
Before becoming General Manager, Mr. Daley served as Director of Safety and Training at Paul Revere Bus Company. Prior to joining Paul Revere, Mr. Daley served as the Director of Bus Operations for the Massachusetts Bay Transportation Authority (MBTA).
Patricia Fahy — Chief Financial Officer
Ms. Fahy has over thirty years experience in the areas of organizational administration, financial management, strategic planning, debt management, capital budgeting and consulting in both the public and private sectors. At ACI, she provides financial management for the company and for client contracts, including budget development, contract pricing, performance tracking and monitoring as well as assistance with negotiations for the establishment of collective bargaining agreements.
Prior to joining ACI, Ms. Fahy served as the Chief Financial Officer of Massachusetts Bay Commuter Railroad (MBCR), where she was responsible for financial management and reporting, accounting, payroll, IT, materials management and procurement. Her previous experience includes her position as Contract Administrator to the Government of Puerto Rico overseeing the operations and management contract for the Puerto Rico Aqueduct and Sewer Authority. She also served as the Chief Financial Officer and Executive Director for the Boston Water and Sewer Commission, where she implemented improved financial management systems, established water and sewer rates for the City of Boston, and planned and implemented revenue bond issuances to fund BWSC’s capital improvement program.
Laureen Hartnett — Senior Associate
Ms. Hartnett has direct responsibility for overall contract administration, financial analysis and administrative support, including payroll, budgeting, and development of administrative systems, policies and procedures on the Valley Metro Rail Transportation Services contract. Ms. Hartnett provides general human resources support in the areas of compliance, the development and implementation of employment policies, and the administration of various employee benefits programs for all ACI operations. Ms. Hartnett also plays a key role in the development of proposals for operations contracts held by both ACI and Paul Revere Transportation.
Anne Y. Herzenberg — General Manager, Denver Transit Operators, Denver, CO
On-site in Denver, Ms. Herzenberg has overall authority and responsibility for all aspects of operations and maintenance of the Denver Eagle P3 Commuter RailProject. The railroad is currently in its testing and commissioning phase and will begin revenue operations in April 2016. Ms. Herzenberg serves as the primary contact among operating entities, including RTD staff, the railroads using the same rights-of-way, and third party contractors. Ms. Herzenberg oversees all operating and maintenance activities and is responsible for assuring the comprehensive training of all employees and oversight of systems safety and security programs prior to start of service. Ms. Herzenberg also oversees programs to achieve Diversity and SBE participation and all financial and accounting systems and procedures.
Prior to joining ACI, Ms. Herzenberg served as the Chief Operations Officer for the Massachusetts Bay Transportation Authority (MBTA) and was responsible for all subway, bus, commuter rail and paratransit operations.
Paul O’Leary – Senior Associate
Mr. O’Leary joined ACI in 2015 having dedicated the past 11 years to the commuter rail industry. Prior to joining ACI, Mr. O’Leary served as Assistant Chief Engineer for Finance, Administration and Automotive at Massachusetts Bay Commuter Railroad where his wide ranging responsibilities included budgetary compliance, interpreting and overseeing labor contracts for seven unions and maintenance of a 400 vehicle non-revenue fleet. He also served as Program Director-Capital Projects for Keolis and was responsible for all force account and third party projects on the commuter rail system.
William Shannon — Chief Mechanical Officer
Mr. Shannon is a vehicle operations and project manager with 30 years of experience performing and overseeing the maintenance, overhaul, procurement, startup and upgrade of rail vehicles and systems. Mr. Shannon provides project management and operational support to ACI’s rail projects. For the Denver FasTracks Commuter Rail Project Mr. Shannon is performing rolling stock and maintenance facility design reviews, inspections, testing, and providing input for operational requirements and interfaces. Through startup Mr. Shannon is building the Vehicle Maintenance Team, developing maintenance plans conforming to FRA maintenance and inspection requirements, developing SOP’s covering operations and safety, procuring equipment and initiating subcontracts.
Prior to joining ACI in 2010 Mr. Shannon spent 23 years at the MBTA specializing in rail vehicle maintenance in positions including Repairer, Direct Line Supervisor, Superintendent, and Deputy CMO for Railroad Operations.
Luis V. Villares Sarmiento, Esq. — General Manager, Tren Urbano,
San Juan, Puerto Rico
Mr. Villares joined ACI in 2007 and was appointed General Manager in 2013. As General Manager, Mr. Villares has overall authority and responsibility for day-to-day management of Tren Urbano operations and maintenance and serves as the primary point of contact with the Puerto Rico Highway and Transportation Authority (HTA). Prior to becoming General Manager Mr. Villares was General Counsel for ACI’s Tren Urbano operation. As chief legal officer , his responsibilities included overseeing the company’s compliance with contractual obligations with HTA, subcontractors and vendors. He was also responsible for labor relations and managed the company’s insurance and risk reduction programs. In addition, he supported all departments within the organization to assure compliance with applicable rules, regulations, internal standard of operations procedures, and the company’s core policies. Prior to joining ACI, Mr. Villares was in private practice with a law firm in Puerto Rico. His litigation practice included First Instance and Appellate Courts of the Commonwealth of Puerto Rico, U.S. district Court for the District of Puerto Rico, and U.S. Appellate Court for the First Circuit.
Patrick V. Aufiero – General Counsel
Mr. Aufiero is responsible for ACI’s legal affairs including corporate governance and compliance, and overseeing aspects of contract related governance, negotiation and compliance. Mr. Aufiero also supports risk management, business development and project management for the company.
Prior to joining ACI, Mr. Aufiero served as Bid Director on the proposal submitted by the Massachusetts Bay Commuter Railroad (MBCR) as part of a $4.28 billion transportation procurement for the Massachusetts Bay Transportation Authority’s commuter rail system and as MBCR’s Transition Director. Prior to that Mr. Aufiero was an associate attorney at a leading Boston boutique law firm specializing in a myriad of complex practice areas including transportation, regulatory policy, licensing and permitting, telecommunications and municipal law.
Adam Feeney — Associate
Mr. Feeney provides managerial support to ACI overseeing aspects of human resources, payroll and other financial matters for the company’s Phoenix and Puerto Rico operations, ensuring accurate dissemination of information and timely execution. Mr. Feeney also works with a team of individuals to develop Statements of Qualification and responses to Requests for Proposals put forth by public transit agencies, representing ACI alone or special purpose joint ventures formed for providing transit operations and maintenance services. Additionally, Mr. Feeney is involved with other business development activities for the company, including research and public transit advocacy.